FootageFerret14 days. No questions asked.
If FootageFerret is not right for you, request a refund within 14 calendar days of purchase. You do not need to provide a reason.
How to request your refund
Email [email protected] within 14 calendar days of purchase. Send the request from the email address used at checkout and include your Stripe receipt or order reference if you have it.
What the guarantee covers
The guarantee applies to a new Full licence and to a paid update extension. We refund the amount paid for that purchase, including any tax charged as part of it.
We may ask for purchase details so we can locate and secure the order, but we will not require an explanation for the refund.
What happens next
We will submit an approved refund to the original payment method. Stripe and your bank control how quickly the money appears. Most refunds arrive within 5 to 10 business days after they are submitted.
When a Full licence is refunded, its status changes to refunded and the paid licence may no longer be used. Your local files and catalogue remain yours. The Free edition can still be used within its catalogue limit.
Consumer guarantees
This voluntary 14-day guarantee is additional to your legal rights. It does not limit remedies that may be available for faulty or misdescribed software under the New Zealand Consumer Guarantees Act 1993, Fair Trading Act 1986, or other laws that apply to you.
If a valid legal remedy applies after the 14-day period, contact us and we will assess it promptly.
Seller details
FootageFerret is a trading name of Ninmo Productions Limited, a New Zealand GST-registered company.
Refund and support contact: [email protected].